Question 1

Can I bring in my own food?

Accepted Answer

Yes, you are welcome to bring in your own snacks as long as they do not contain any nut products. We only allow you to bring in solid food to eat. Also we DON'T allow 2L bottles of pop and cartons of juices, if you wish to bing in pop or juices, only bring in cans or juices boxes.

Question 2

Do adults have to wear socks too?

Accepted Answer

Yes. Everybody MUST be wearing socks past the entrance point to the playground. No indoor slippers ALLOWED, only SOCKS. You can purchase sock at the front counter.

Question 3

Can I bring my stroller in?

Accepted Answer

We are sorry for the inconvenience but there is NO strollers allowed in the facility. Strollers have to stay in the front.

Question 4

Is my deposit refundable?

Accepted Answer

Deposits for birthday parties are non-refundable. However, you can reschedule your party for a later date. Those who choose to cancel will receive a gift card to the playground (provided that they cancel in advance). For further questions, please contact us at 905-738-6386. If by any reason you have to cancel your party you will loose the deposit if it's cancelled within 7 days of the party.

Question 5

Do you provide balloons or decorations?

Accepted Answer

Unfortunately we do not provide balloons or decorations, but guests are welcome to bring their own.

Question 6

How big is the party size pizza that comes with the birthday packages?

Accepted Answer

The party size pizza comes with 24 square slices.

Question 7

Does the number of guests in the party package include adults?

Accepted Answer

Yes. The number of guests in the party packages includes both children and adults. In all the packages its half kids and half adults, but the birthday child and the parents are not counted for. Even if parents are dropping off the package is still half and half.